At MuggerMe, we want customers to be happy with their purchase. If there is an issue with your order, please contact us and we will do our best to help.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery.

Where possible, please provide:

• Your order number
• A description of the issue
• Photos of the item and packaging

We may offer a replacement, refund, or another suitable resolution depending on the situation.

Non-Personalised Items

Non-personalised items may be eligible for return within 14 days of delivery provided they are unused, in original condition, and returned safely.

Customers are responsible for return postage costs unless the item is faulty or incorrect.

Personalised or Custom Items

Personalised or custom-made products cannot usually be returned unless the item is faulty, damaged, or an error has been made by us.

Please check all spelling and customisation details carefully before ordering.

Refunds

Approved refunds will normally be processed back to the original payment method.

Processing times may vary depending on your payment provider.

Contact Us

For return or refund enquiries:
Email: office@muggerme.com
Phone: 0121 241 6874